Frequently Asked Questions

1. How can I track my order status?

Login to your account, open My Orders/Tracking page, and select your order ID to view shipping status, updates, and courier progress.

2. Which payment methods are supported?

Available methods include Cash on Delivery, bKash, Nagad, and supported online payment channels depending on checkout and gateway availability.

3. How do I request return or refund?

Contact support with order ID and issue details within return window. Our team verifies the case and assists with replacement/refund procedure.

4. Can I update delivery address after placing order?

Address updates are possible before shipment confirmation. Please contact support quickly with your order number for modification requests.

5. How can I become a seller on MuhitBD.com?

Choose seller role during registration, submit required information, and wait for admin approval. After approval, you can add products from seller panel.

6. Why was my order cancelled?

Common reasons include stock unavailability, invalid delivery information, payment verification issue, or risk-control checks.